State Bank Of India [SBI] — No response on adding my account details to online banking

Address:

SBI Kodambakkam Branch

The following mail has been sent to the respective branch of SBI Kodambakkam on January, Even after so many follow ups through phone and emails. I have got no response or solution to this.

Email Content:
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I have recently took a Top up Home Loan([protected]) from SBI. The following is the respective loan account details.
In the online banking portal we are only able to see the original Home loan and the savings account details, But unable to see the Top up loan account. For the purpose of tracking, Please help to link it with the online banking portal.
Let know for any other details required.

Top Up Loan Account:

Account Number : [protected]
Primary applicant: Jane Sathya V ([protected])
Secondary Applicant: John Wesly D. ([protected])

Original Home loan Account:

Account Number: [protected]
Primary Applicant: Jane Sathya V
Secondary Applicant: John Wesly D