State Bank Of India [SBI] — no response on our fd since 2 years

Address:

403703

the weirdest bank i have ever seen. No response on our fd since 2 years. The manager said to bring the order from the court, even after the order is passed now, (Dated[protected] they are telling to deposit a new fd of rs.25000, only then you can avial the previous fd. They din't inform us about this before depositing the fd i can't understand where the general manager of our branch is hanging around all the day or is he hidind from us. I don't understand which policies do this bank use.