State Bank Of India [SBI] — Noc request and cibil report correction

THE Last complaint or message i did was on Dec 31, 2021 and i was asked to write to the email id provided. However, i haven't received the NOC nor have someone contacted me. Every time I call the customer care for the NOC they only say we have raised a request you will receive it in 7 days or 15 days i have made multiple mails and calls but nothing seems to work out. I have been punished for not activating the Credit card nor using it. But levied with annual charges and effecting my CIBIL for non payment. Is there some human working here in SBI who understands the pain and can work mannerly not just talk like a puppet and Not give me the same TAT.