State Bank Of India [SBI] — non dispensing of cash from atm/ atm fraud

Address:

Gwalior, Madhya Pradesh, 474003

Dear sir/ma'am,
I suman chouhan a customer of sbi visited my nearby atm for cash withdrawal on 02/11/2017 and have done 2 transactions of 10000/- each but the cash was not dispensed by the machine so i came back home and after coming back my mobile had a message that 20000/- has been withdrawn from my account in one single transaction. It has been more than a month bank has done nothing to solve my problem. I have registered complain regarding this at every possible place but in vain. Neither the bank is showing me the cctv footage of the atm nor replying me about the reason due to which the amount has been debited from my account if it was not received my. I am a middle class school teacher and cannot visit bank daily for this matter the amount debited is my whole month salary and am in deep sorrow. Please help me with this problem asap.