State Bank Of India [SBI] — Non Payment of pension since May 2016

Address:

Anantapur, Andhra Pradesh, 515801

PPO No.[protected]
A/c No.[protected]
Retire on 30.04.2016. Settlement benefits paid through this account. Even salary used to be paid through this account for decade upto 2008. Its a joint account on the names of my wife and me. Pension not paid since May 2016. CPPC/HYD says to get my name changed to first and my wife to second. Branch says its not possible to do so. Railways says the account number once fed in their software(ARPAN) can not be changed. I have even opened a fresh Bank account on 12.7.16 and submitted. For no fault of mine I am punished and I dont know how this issue will be solved.