State Bank Of India [SBI] — Non refund of failed transaction in lieu of passport seva online fees debited to my bankaccount

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Dear sir
I am submitting below my forwarded mail sent 11 times to customer care of sbi.co.in for your reference and kind perusal for redressal of my grievance as the cash refund to my axis bank account has not been effected till date for the failed transaction against passport fees. Vide transaction id no.90642373 dated 4th july, 2017, for failed payment through axis bank debit card for an amount of rs.1361

You will please appreciate that this has become a normal routine with sbi and i have seen 100 nos or more of these complaints in the same pattern from different customers and it is a pathetic situation and will cause a roadblock to digital movement of india lest it is dealt with strongly.
I also wish, besides redressal of my complaints, sbi must be held accountable and be directed to pay compensation to all its customer for the utter casual approach and being non responsive to my innumerous mail as well as of many more customers like me..
Why this bank is left scot free for causing insurmountable sufferings and mental agony to its customers. Is beyond any reasonable logic

Soliciting an redressal of my grievances under your kind aegis

— forwarded message —
From: "romanath bandopadhyay"
Date: jul 13, 2017 11:45
Subject: re: non refund of failed transaction id no.90642373
To:
Cc:

On jul 7, 2017 21:53, "romanath bandopadhyay" wrote:

Dear sir
This is to submit that i have not yet received my refund against failed transaction of payment for passport application vide transaction id no.90642373 transaction dated 04/07/2017 for an amount of rs. 1361.00 debited from

My axis bank account against failed transaction for the above amount. Ref. Sms received from axis bank amount rs. 1361 debited transaction passport_seva_mops_obd/seq. No.12879

Please arrange to credit the amount into my account for rs. 1361.00 immediately under intimation to me with details of credit per return of mail or through sms.

Thanking you

Yours sincerely

Romanath bandopadhyay

Mobile no. [protected]