State Bank Of India [SBI] — not paid to the merchant the amount deducted from my account

Address:Nagpur, Maharashtra, 441404

For NITIE Mumbai on line admission I paid Rs 1000 through my SBI debit card on 13/11/2018 and Rs1000 debited from my account but it is not credited to NITIE and not able to submit the form.Details are as follows
ATRN No:[protected]
Merchant No:N11877217
It seems that money debited is gone to some other place. SBI need to rectify it give the amount to NITIE mumbai or return to me immediately.
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State Bank of India [SBI] customer support has been notified about the posted complaint.
Nov 15, 2018
Updated by thomas kannumkulampil
I called the customer care centre they also not solved the problem. Please do the needful
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