Submit a Complaint
Banks
State Bank of India [SBI]

[Resolved]  State Bank of India — SBI not protecting privacy of customers

Address:Thiruvananthapuram, Kerala

Hello, First of all, I would like to inform that I don't have any SBI card or any SBI account. But I receive transaction details of one of the customers of SBI on my email and his monthly email statements. I'm not sure how this happened. I believe, State bank of India don't want to protect the privacy of the customers and that's why I'm getting the notifications of some person's card transactions and statement on my email address.Even after repeated complaints to customer service (Interaction Id:[protected], they have not taken any action to stop this. I've also sent an email to nodal officer as this clearly deals with customer's privacy. More than 8 days have passed to my complaint and it's clear that no action has been taken on my complaint as I received another card statement. I'll be going to medias soon with all this email interaction, just to show how irresponsible the State Bank of India is. WARNING TO CUSTOMERS: Please re-check the email address you have registered. Someone else may be receiving your transaction details and monthly statements!
Was this information helpful?
No (0)
Yes (0)
Complaint marked as Resolved 
complaint resolved by Poonam from SBI Nodel team in chennai. Sorry that I didn't update the status for this complaint. If the Customer Service team understood my complaint when I reported it first time and took necessary actions then & there itself, this wouldn't be a problem at all. Appreciate your quick response to my complaint
State Bank of India [SBI] customer support has been notified about the posted complaint.
Complaint comments 
4 Comments

Related State Bank of India [SBI] reviews

[Resolved]State Bank of India - penalised the customer for sbi card2[Resolved]State Bank of India - overlimit charges51[Resolved]State Bank of India - credit card service3[Resolved]State Bank of India - case id no. 001-765-226 fwd 001-422-2063[Resolved]SBI/ credit cards - wrong info give on balance transfer
View all 27854 State Bank of India [SBI] Reviews

Comments

This is the reply I got now. When I clearly mention that I don't own an SBI card or SBI account, why should I provide my personal details??????? Pathetic customer service team & Nodal Officer team!!!
[protected][protected][protected][protected][protected][protected][protected][pr...⇄

Dear Mr. Yogesh,

Warm Greetings for the day!

We sincerely regret for the inconvenience caused to you on the matter addressed to us. We are committed to resolve the matter to your satisfaction.

We would request you to kindly provide the below mentioned details, which would be helpful for us to recheck with our records to ensure the relationaship status with us.

Mothers Maiden Name -
Registered Mobile Number -
Date Of Birth -
Residential Address -
Office Address -

We assure the best service.

Please feel free to contact us should you require any further assistance or clarification.

Yours sincerely,
Subhash
From Nodal Desk – SBI Card

[THREAD ID:1-26WQIJ]
Reply
Another alert today..I don't know who this card belongs to.
Dear Cardholder,

This is to inform you that,

Transaction of Rs.23, 500.00 made on SBI Credit Card XX1537 at SUN TIMES on 28 May 14 .
We hope this is in order. If not, please contact SBI Card Helpline at the earliest.
We assure you of our best service at all times.
Reply
UNsafe banking in SBI..customer's be alert. I got another email for a transaction done by some card holder:
[protected][protected][protected][protected][protected][protected][protected]
Dear Cardholder,

This is to inform you that,

Transaction of Rs.4, 100.00 made on SBI Credit Card XX1537 at LAXMI SAREES PVT on 5 Jun 14 .
We hope this is in order. If not, please contact SBI Card Helpline at the earliest.
We assure you of our best service at all times.


Warm Regards,
SBI Cards
Reply
At last, I sent an email addressed to the Chairman of SBI, & some of the Managing Directors of SBI. They forwarded it to the Manager in-charge to look into the issue and Smt. Poonam Munjal from Nodal Desk - SBI Card resolved this and assured me that I won't be getting any more alerts and somehow they entered wrong email address(my email id) for a customer. She assured me that they have updated their records on the specific account now. Hopefully, this shouldn't happen to anyone else.

Thanks!
Reply

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    State Bank of India [SBI]
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    27%
    Complaints
    27854
    Pending
    0
    Resolved
    7386
    View all 27854 State Bank of India [SBI] reviews & complaints
    State Bank of India [SBI] Phone
    +91 80 2659 9990
    State Bank of India [SBI] Address
    No.65, St Marks Road, Bangalore, Karnataka, India - 560001
    View all State Bank of India [SBI] contact information