State Bank Of India [SBI] — online payment for gst

Address:Bangalore, Karnataka, 560017

We nova pulse ivf pvt ltd, having bank account with state bank of india, nal branch, old airport road, we have made payments for gst on 18th august 2017 through online (E-payment).
The same thing got debited to our account, but not reflecting in gst cash ledger.
Home branch of sbi replay is they don't know anything about this and this matter is purely related with rbi and they don't have anything to do with this.

Kindly suggest.
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Sir mere account [protected] se 7/5/2017 ko 575 Rupe ka balance cat lia gaya mene toll free nomber pe call kia to unhone kaha ki excess Dr in SB ka charge kata gaya he 575 Rupe ka charge kata gaya he, per sir itna amount sir mera balance kiu kata gaya he, I am not happy sbi, sir online tranxzation ka itna charge kata jata he kia,

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