State Bank Of India [SBI] — outstanding amount on credit card

Address:

110096

Dear sir Plz convert my outstanding balance on emi because i am able to pay 5000 per month because of emergency occured in my family (paying high medical expenses because of my father and mother got injured and admitted in hospital). I have also send mails to your officers in this regard but no action is taken by them.
I have never missed payment before but at this situation i cannot handle the large bill amount due to medical bills.
Therefore requesting you to plz help me.