[Resolved] State Bank Of India [SBI] — penalty before using credit card

Mandar Anil Kadam

from Mumbai, Maharashtra

Address:

Raigad, Maharashtra, 410209

Dear sbi customer care/grievance department,

I am requesting you to either close/block my sbi credit card or to wave off penalty of 1234 rs, as till now i neither have use this credit card nor even generated its pin number.

I had refused to get this credit card due to repeatedly irritativ verification calls from you end before receiving this card.

Even though i had not used this card for a single transaction, sbi has built up a huge amount of penalty of rs 1234 rs against one time yearly fees of 589 rs.

I had registered complaints on today and on 3rd july 2018, about the same on your customer care numbers but its of no use and had not received any communication from your end till now.

Kindly note that, if you wave off this penalty amount of 1234 rs then i will be happy to continue with the same sbi credit card.

Kindly look into this. Expecting positive response at least at this time.

Tha ks and regards,
Mandar anil kadam
Contact no - [protected]

+2 photos

Was this information helpful?

No (0)

Yes (0)

Oct 28, 2018

Complaint marked as Resolved

State Bank of India [SBI] customer support has been notified about the posted complaint.

Verified Support

Sep 22, 2018

State Bank of India [SBI] Customer Care's response Dear Mandar Anil Kadam, Your concern is o[censored]tmost priority to us and we are trying to resolve the same at the earliest. We request you to not mention your personal details & credit card number including PIN, OTP, CVV etc on a public forum or with anyone. You may write your concerns to us at our official e-mail id at [protected]@sbicard.com.

Verified Support

Sep 24, 2018

State Bank of India [SBI] Customer Care's response Dear Mandar Anil Kadam, We tried to reach you at 02:15 PM but were unable to connect. Request you to share an alternate number or a suitable time to call you.

Verified Support

Sep 25, 2018

State Bank of India [SBI] Customer Care's response Dear Mandar Anil Kadam, Thanks for talking to us. We sincerely hope that we have been able to clarify the matter addressed to us.