State Bank Of India [SBI] — penalty for non-submission of rc copy

Address:

530014

I had taken a car loan from sbi seethammadhara, visakhapatnam in the month of august 2018 and have been paying all emis on time on the 1st of every month. I regularly receive reminder messages for payment of emis, however, without any intimation the bank has deducted an amount of rs 2950. Had i been informed for submission of the rc copy, i would have done the same instantly.
I ensure all my loans and cleared on the 1st day itself so that i don't skip any payments and then decide my monthly budget accordingly. For a middle class india, any amount beyond 100 is valuable.
I request the bank to kindly revert back the money and also suggest if they can intimate the customers for submission of any relevant documents that they require and give them a date rather than deduct their hard earned money.
Regards