State Bank Of India [SBI] — Persistent arrogant and aggressive behaviour of the cash clerk

Complaint against
SBI
State Bank of India
Wood House rd. branch
Mumbai 400 021


SBA[protected]


Subject
Persistent arrogant and aggressive behaviour of the cash clerk


(A)

This is not the first time when I had to face arrogant and aggressive behaviour of the clerk, sitting at the cash counter to pay money to SBI customers.

This day on 6th January 2023, I went to this branch of SBI where I have my saving account and several FD account of many millions.

I visited the home branch to withdraw Rs ten thousand and handed over the debit card to this cash clerk. He asked me to enter the pin of the debit card on the machine.

I am senior citizen. 70 years old person. Having low vision. Therefore I asked him to enter the pin on the machine to withdraw the needed cash. I told him having low vision I could make mistake in entering the pain. He lost his temper and ask the arrogantly, why I did not bring anybody with me?

This is not the way one could expect from SBI.
SBI staff got to be polite and cooperative, particularly to senior citizens.

For such a small help, this cash clerk instead of politely helping preferred to scold, totally aggressive and unacceptable.

And I had to face such arrogant behaviour from this person whenever I visited SBI to withdraw money.

And till I got my money, all his behaviour and way of talking continued in the same arrogant and humility way as if he is paying this amount from his own pocket and not from my account in SBI.
I am not supposed to listen to such harsh and humility tone of talking of your SBI staff

Under the circumstances I got to ask,
1. The name of tyhis arrogant cash clerk
2. Disciplinary action against such misbehaviour.
3. And if no strict action is observed, I have to escalate the matter to regulatory authorities and ultimately to police.

RK Agarwal

(B)

1. This is not the first time where I had to face such arrogant and humiliating attitude from this cashier.
2. Therefore I asked for his name. I have legal right to ask and know his name which is not mention in your reply. Mention it now.
3. ATM pin safety I can understand and I have told shared the pain number, after quite understanding that all cctv cameras are in the bank and any fraud if done by this cashier will land him to jail.
4. This cashier never told me not to share the pin in my own interest as reasond by you. But evidently he was firing arrogant words as I have noticed multiple times too. Proves his nesty and intolerable habit to humiliate customers.
5. He must apologize in black and white otherwise being concerned, we will take up the matter with regulatory authorities and then to police under various section of Indian penal code.
RK Agrawal