State Bank Of India [SBI] — phone pe wallet amount debited but receiver not received

Address:

Surat, Gujarat

I have done a transaction of rupee[protected] two times, i have to transfer the amount to someone but the transation failed both the times but my money has been debited and it has been 12 or more days but it is not credited yet and phone pe are blaming sbi for that and sbi blaming phone pe for that. I want my money back. It has taken place on 20th january.
I am continously calling (Phone pe) and visiting (Sbi) for this but null are helping me. I have all the proofs against this.
Please help me out
Mail id : [protected]@gmail.com
Contact no : [protected]