I have requested to customercare reading as under.
My card last four digit is 7452
Due to problem in login in making payment on due date coupled with my unexpected visit to aboard, the payment of February bill due of 2699 was delayed and finally made on 05.03.2022.This is isolated delay .You have charged a penalty of Rs 1152.11 for delay of payment of Rs 2699 which is not fair by any means .You are requested to waive the penalty keeping in view my track record you have with me for the last 2 years
I have also made payment of my current bil
Thanking You
Yours faithfully
Jag Narayan Pandey
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