State Bank Of India [SBI] — please review jio north east recharge not successful till 04/10/18 phone [protected]

Address:	Imphal East, Manipur, 91
Website:	support@bhim sbi.co.in

Please initiative for refund my money for fail transaction customer reference number[protected] date 04/10/18 time 06:49:54pm amount rs.350 recharged of jio number [protected] not received so far and bhim sbi dispute ticket number 361982 had been closed unfortunately recharged transaction not completed at all or nor refund my money. So please recheck on this regard my issue. One question is why bhim sbi app very slow on recharge and bills payment transaction?