State Bank Of India [SBI] — poor service of the bank

With lots of reluctance and a heavy heart, I am writing this letter to you as a final resort. I am an account holder in your bank and my A/c No. is [protected]. 8-9 months ago, I had applied for account transfer application in SBI-Baghpat (Branch Code-740) with application along with the required documents, but the concern person told to me to transfer my account a day later. I have made four rounds of the bank on various days but was always told to–‘THEEK HAI….. HO JAYEGA’. It is an unprecedented lack of service and I have found the behaviour of the bank official very un-co-operative.

Not only me, are many other people also unsatisfied due to same reason. They are always busy in their personal gossips and they do not provide us right guidance whenever we need it from their end. I can understand that due to the workload, sometimes it becomes very difficult for bank officials to manage things, but still you should remember that customers are your main priority. Poor service of the bank may create several problems for the customers. Therefore, it is prime responsibility of the bank to provide all the services to its customer on the time. Poor service will affect their reputation and people will lose interest in opening the accounts in their bank.

I had mentioned on SBI-CMS but a lame excuse has been given – (SB account could not be trasferred due to unavoidable reasons. Please contact branch). I am a Sr. Citizen Lady aged about73yrs, live in Roorkee. It is also very tedious for me go to your SBI-Baghpat again & again. It is really very disappointing that SBI is taking so much time for transferring my account. I would like to request you to look into the matter at the earliest and take an appropriate action to solve problem.

Regards

Krishna Devi