State Bank Of India [SBI] — POS-Amount Debited twice-But not refunded

Address:	Chennai, Tamil Nadu, 600056
Website:	ooooooooooooo

I purchased some groceries from Selvam Super market Poonamallee, Chennai-56, through my debit card on[protected] for the cost of Rs 1576-00. After swiping the above amount was debited my account and to that effect I have received SMS. (Transaction No: 353375)
But, the salesman said the shop has not received the amount and asked me swipe again. I showed the SMS received as the amount has been debited. He said the transaction failed and the debited amount will be reversed soon.
With no other go, I swiped again for the same amount of Rs 1576-00. (Transaction No: 370568)
But, the excess amount (the amount debited from my account and not paid to the shop) has not been reversed. So, I went to the shop again on[protected] and explained the situation. The sales person after verifying print out of the transactions of sales on[protected] confirmed that they have received the amount of Rs. 1576-00 only once and suggested me to lodge a complaint with SBI Customer Care.
Accordingly, I have spoken to the customer care[protected] and lodged a complaint for which a Ticket Number was allotted. (PO[protected] dated[protected].
I have sent an E-mails to the following officials/ departments:
(a) SBI, HAVF Branch on[protected], (sbi.[protected]@sbi.co.in)

(b) Customer care SBI on[protected][protected]@sbi.co.in)

(c) Helpline on[protected]helpline.[protected]@sbi.co.in) which was not delivered
There was no response from anybody and on[protected], I met the Case Manager, SBI, HVF Branch Avadi and given a written complaint by giving all the details.
On[protected], I met the same Case Manager of SBI, HVF Branch Avadi again and enquired about the progress of my case. In the same day I also met the Chief Manager, of SBI, HVF Branch Avadi and explained about the problem. The bank said there is no reversal pending as such the amount might have been deposited in the shop’s account.
Several occasions I visited the Super Market to confirm whether they have received the payment twice or not. This Supermarket repeatedly says that they have received the amount only once.
More than 35 days have passed and no amount is reversed and no solution is in the sight.

A.MANI VANNAN