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State Bank Of India [SBI] — Problem in receiving top even after downloading sbi secure otp app

Address:Madhubani, Bihar, 847403
Website:www.sbicustomercare.in

Whenever i try to login my registered online netbanking, i always fail to transact desired operation. I don't get secured otp either through online or offline. I have downloaded the sbi secure otp app even after all these actions, i miserably fail to get otp. I had lodged complaints to sbi customer care at least twice, they responded after a week or so that my complaint has been attended to and assured me that i shall not feel any trouble from right now but it still persist.
Please help me to resolve my grievances!
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    State Bank of India [SBI] Address
    No.65, St Marks Road, Bangalore, Karnataka, India - 560001
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