State Bank Of India [SBI] — recovery agent charges reversal commitment

Address:

110070

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Hi team,

This is with reference to my sbi card number 1028 in the name of sushma kumari pandey. Payment got overdue last month and recovery person named "rajkumar with mobile number [protected] and [protected]" asked to make a payment for 11500 forcefully and commited a charges reversal of rs.8000 for last 4 months during home visit for recovery. I could not make payment due to medical issues as i am pregnant and got behind my payment as couldn't continue my office. I made the payment as promised, i am trying to reach them on landline number[protected] and [protected] (Pooja arya) but no response.

I would like register a compliant on this matter and want sbi to full fill their commitment made by your employeeemployee. I have screenshot of whatsapp coversation held with them as well.

Now i am talking to customer service, email team, recovery team about it but no one is ready to listen to me. Again getting calls from sbi team for more payments which is again in negative as no reversal was done as per the commitment.