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State Bank Of India [SBI] — Recovery agents abusing and harassing

Sbi Team,
I have outstanding in my credit card last 1145, due to Covid I am running with financial problem, so I selected the settlement option in two EMI's, I paid first EMI in time and for second EMI they given time for 5th April 22 till 5 o clock. I delayed arranging money till 5 o clock, I request them to pay till 9 o clock but they abusing and giving threatening that they will send their gunda at home and make us out/recover from other ways from home.
Please tell me the other ways of sbi team for collecting money. I have all call recording of your recovery agents.
Thanks for providing such a professional and healthy recovery procedure.
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Dear Customer, we need some more details from your end to understand the issue better. Can you share your phone number with us on sbicard.com/email along with your reference number: 879892 ?
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    State Bank of India [SBI] Phone
    +91 80 2659 9990
    State Bank of India [SBI] Address
    No.65, St Marks Road, Bangalore, Karnataka, India - 560001
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