State Bank Of India [SBI] — Refund create by Amazon but still not received

I have purchase one product from Amazon I paid from my sbi dabit card rs 3990 on 1st of march 2023 but my order is cancelled by Amazon same day they creat refund on my card same amount I order but after 10 days I didn't get my refund amount so I call to Amazon Coustemer care for this problem they provide me refund reference no. For ask to my bank about amount of my refund bi sbi didn't give me proper solution of my complaint I already file complain in sbi and provide my refund reference no is 74766513060308267330269