State Bank Of India [SBI] — Refund initiated by amazon but amount not received in bank

I have ordered one product from amazon.com through online Phone Pe (SBI bank )payment of ruppes 595.00
The order ID is :[protected]
Order date is :- 24-Oct-2020
As told by amazon customer care executive While delivering the product the product get damage so its get return by its self ...and the amount will get refund in 4 to 5 days
But the amount is didn't get refunded till now its allready 8 days over,
They have given Reference number :-
[protected]
They amazon said that..they have added refound money to UPI, But from UPI the money is not received in Bank.