State Bank Of India [SBI] — Refund initiated mamaearth but not received

Sir, I had ordered a product "onion hair" on mamaearth online shopping for hair on date 18/01/2022 whose mamaearth order id is - [protected], I had paid ₹662, 15 to this product through upi. And then later I canceled this order dated 20/01/2022. Mamaearth issued its refund ₹662.15/- on date 24/01/2022. Whose RRN No. is [protected]. But this amount is in my account. I did not reach and the bank is not helping me.So sir you are requested to solve my problem.please sir help me,