State Bank Of India [SBI] — refund is not credited to my account

Address:

110080

6 oct 2018
Dear sir

On 20th sep 2018 i did the payment through my sbi debit card of rupees 945.00 and amount debited, i have that massage of only debit amount after that i cancle the order due to some address problem the order cncle #[protected].

A refund of 945.00 rupees was successfully processed on 20th sep 2018 to my account by amazon. This amount should have been credited to my sbi account by till now, but i have not received the refund till now.

I have called many time to the state bank of india customer service and told them i have transaction reference number but they said they dont do any deal with amazon reference no. And no action is being taken and i also visit the sangam vihar branch (11554) with this problem i showed them the amazon mail they checked the my account and there is no any creadited amount of rupees 945.00

I have confirmed with amazon and they have successfully processed the refund they also emailed me refund transaction and advise to go through the charge dispute emails, locate the pending refund and follow the path back to amazon's payment processor to locate the refund.
My refund referance number[protected]
My account no is [protected]

Regards,
Kavita rani baghel