State Bank Of India [SBI] — refund not debit my account

To,
The chief branch manager
State bank of india
Virpur branch

Subject: charge dispute "refund never processed"

Dear sir

A refund of 1499 rupees was successfully processed on 11th august 2019 to my account by amazon (Ref number-417636). But i have not received the refund till now. (Account name-chanchalben p prajapati)

I have called the state bank of india customer service and also emailed the state bank of india main branch all the details many times including the unique transaction reference number but nobody has replied or resolved the problem. No action is being taken

I have confirmed with amazon and they have successfully processed the refund

Kindly go through the charge dispute emails, locate the pending refund and follow the path back to amazon's payment processor to locate the refund.

Regards
Dhaval prajapati
[protected].