State Bank Of India [SBI] — refund not initiated from the bank side.

Address:

Branch : Meerut Cantt, Meerut, Uttar Pradesh, 250001

Hello sir/mam
My name is chetan sharma and my sbi account number is [protected]. The thing is i am in real trouble for so many days and nobody is trying to sort it out. I have called many times to customer care and also complaint on cmsonline portal 2-3 times but nothing has been done and everytime i listen the same words. Really not acceptable from sbi as it is india's most trustable bank.

So the issue is that i have done a online payment from my debit card regarding my order on flipkart but due to some reasons the product got cancelled and the amount of rs 2199 has been already credited from the seller side on 10th november and it has to be get reflected in my account by 12 nov as told by the flipkart. I have called many times to flipkart about my payment but they have reconfirm from seller side almost 20 times and they also provide me the transaction details and auth code. I have also contacted to sbi helpline many times but they are like we can't do anything about it. This is what i am facing 15 days and nobody is listening and try to give me a proper answer. If the payment has already initiated from the seller side then this is bank issue how can i blame seller again and again for no reason. So please forward wherever you want to forward but please credit my amount in my debit card number/ account. I am also enclosing a passbook details as you can understand all the details.

Transaction details are : transaction number rsm[protected] and auth code 861549.

My sbi account number is [protected] and debit card number is [protected].

Please sir take my complaint on a priority basis as i am facing this problem from many days and contacted everywhere in sbi. So this is my humble request to you please solve this issue about payment credited.

The reserve bank of india (Rbi) has issued a circular dated september 20, 2019, on the harmonisation of turn around time (Tat) and customer compensation in case of failed transactions. This means that if the bank does not reverse the money debited from your bank account due to a failed transaction within a specified time period, then they would have to pay a penalty to the customer. The penalty has to be paid on a per day basis for delaying the credit of money into the customer's account. Rs 100 per day if delay is beyond the t+1 day. So i want my money refunded to my account and compensation in delayed of so many days.

Regards:
Chetan sharma
26/09/2019