State Bank Of India [SBI] — refund not processed dispute

Address:

Mathura, Uttar Pradesh, 281003

A refund of rupee 2, 741.00 has been initiated by amazone on date 27/04/2018 in the favour of my return but it is yet not processed by bank.
When i visited branch, branch manager told me that it will be resolved by bank's customer care and customer care is saying that it will be resolved by branch itself. Now i am swinging between branch and customer care.