State Bank Of India [SBI] — refund of amount 1331 is not received done by amazon in spite of generating bank reference number.

Address:Mathura, Uttar Pradesh, 281004

I ordered a product from amazon and i returned that product to amazon and the refund is initiated by amazon of amount 1331 and amazon has sent me refund reference number it is generated by bank. But refund is not reflecting in my bank account. I have complaint to the bank customer care by call, bank is not listening the problem and saying reference number is not generated by bank.
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State Bank of India [SBI] customer support has been notified about the posted complaint.
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Hello.
Account balance is 4000 in semi urban sbi bank still deduction of 147.5 is dedicated. And the message comes 5 times. One time at yesterday evening and 4 time today's morning.

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