State Bank Of India [SBI] — Refund of money

Address:

Thane, Maharashtra, 400607

My account has been debited of 500, i have swiped my card on 16/02/2016 at around 1 am at a hotel in thane, but hotel records show money not received, i am continuously communicating with SBI online, now they are saying that money has been refunded, but yet i not received any money, and to my surprise, bank is saying to go to branch and register a complaint, everybody knows what SBI staff gives treatment to customers, anyways i will be continuously posting here till the issue has not been resolved.