State Bank Of India [SBI] — Refund o[censored]nauthorised transaction not provided

I have reported a complaint on 04/11/21 regarding an unauthorised transaction of Rs.12, 155.76 /- which occured on the same day. The ticket number for the complaint is 71959868 and on 11/11/21 a shadow reversal of the same amount was created against my account and I was told to submit the SOP form regarding the same. I have already submitted the SOP form in my home branch about a month back, but the mentioned amount has not been credited yet.