State Bank Of India [SBI] — Refund sent by amazon but not received in my bank account.

I ordered a shoe Skechers Men's D'lux Walker-Pensive for rs 2805 on 7 feb 2022 and Refund initiated was on 11 feb 2022 . as I did not like the product so I applied for a refund and during the given time the refund has not come yet so I am requesting a refund. The Refund Reference Number for the transaction is[protected]. this was written in the mail "Your refund for the order[protected] of Rs.2805.00 has been processed successfully on[protected]. The amount should reflect in your account by the Next 5 business days." the money has not come yet to my bank account. I also went to the bank with this Refund Reference Number for the transaction is[protected] but they said we don't have a program for checking such a number. so I again called amazon for this issue the bank is also not giving a proper answer about this so they said charge a dispute form for this issue. as for this issue i am requesting a refund on this. my gmail is" [protected]@gmail.com" . i think refund time is gone still the money has not credited in my bank.