State Bank Of India [SBI] — Regarding claim of life cover of mango ram ac. No. [protected]

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State bank of india

Hello sir mu uncle late sh. Mango ram bought a life cover from sbi fatehpur.
It has been more than six month since he expired yet no claim have been given to ths family yet.
Whenever we visit sbi branch fatehpur distt. Kangra hp. They say we have submitted to heigher authorities and will be processed soon. They dont even listen to us. This is not for what my uncle would have taken a life cover.
Please take matter into your serious consideration.