State Bank Of India [SBI] — regarding the pension account

Address:

460220

Hello Sir/Madam,

We are getting bothered by the SBI bank service. From the past 5 months my family trying to start Mrs. Vimal Baraskar w/o Ramrao Baraskar pension account in SBI bank (SBIN0004644 )Bhainsdehi branch but they are unable to do that because of lots of procedure and documents required and not properly guided, instructed, and suggested by the SBI bank (Manager and other employees) . Mr. Ramrao Baraskar was retired Government Employee and he had the pension account in SBI Bhainsdehi branch (SBIN0004644 ). During the Pension period Mr. Ramrao Baraskar passed away in January 2018. For starting the pension of Mrs. vimal Baraskar w/o Ramrao Baraskar name we have created the SBI bank account in same branch . For that we had struggled the lots of. For starting the pension we have full filled all the requirement but the Manager verbally said that he will send the form/request to pension office but he had not done his work (Not sent document/mail to pension office) . We took the Inquiry after 15days but they said to us it will take again 15 days. After 30 days we took the Inquiry with Branch Manager and he said that form/mail not sent by us to Pension office due to we had not received any application/Form/mail ( in written) .Here totally Manager was lying, After that we again given the written application and raise the complaint to the SBI office against him, then he sent the mail to pension office. But after completion of this procedure they required few documents (Forms : LT, LV, Fromv42 etc...) but they are again and again saying that forms are rejected. And given the next weeks date to meet in the branch.

My family totally bothered with this SBI Bhainsdehi Branch about the procedure and rejection of the document without any reason.

We are requesting to SBI Head office to take action on this matter and sorted out. And also requesting to take action against the Branch manager and employees who is not working their work properly.