State Bank Of India [SBI] — rent credit to nre account - as permitted in rbi circular no. 67/2015-16 of may 5, 2016

Address:	Thiruvananthapuram, Kerala, 695005
Website:	www.sbi.co.in

Reference is made to:
1) pmopg/e/2017/0449639 dated august 16, 2017 and
2) reply from the cm, peroorkada branch dated september 27, 2017 that we will be advised shortly. As of today (November 3, 2017), a reply has not been received.

Since we have not received a reply from cm, peroorkada branch (On cm's email dated september 27, 2017) within 10 days, we have followed the grievance procedure on october 29, 2017. Since today, a reply not been received. The last option available is taking up the matter with it ombudsman.

Kindly note that we have taken recourse with pmo, based on the following, as sbi failed to provide a reply to our concern dating back to april, 2017, and none other options were available with us:
A) sbi discontinued crediting the rent to our nre account from april, 2017, without any intimation on statutory regulations
B) bank credited the rent to our nre account for the past 17 years (From june, 2003 till march, 2017)
C) as per cm's request, we have submitted a certificate from our chartered accountant reflecting that tax against rental income is paid up-to-date
D) our chartered accountant and myself followed up the matter with cm since april, 2017, but a reply has not been given till august 15, 2017
(Waited +4 months for a response from cm)
E) we taken up the matter to pmo on august 16, 2017, due to lack of response from cm due to his lackadaisical approach (Refer "d" above)
F) cm, peroorkada branch replied on september 27, 2017 that a reply will be given at the earliest (Refer below). But a reply as of today, not received.
G) as per the sbi grievance procedure, we have filed our complaint with them on october 29, 2017, but a reply has not been received as of today.
G) next level is bank ombudsman, which we are going to file in the coming days.

Remarks: relevant rbi circular no. Is: 67/2015-16 dated may 5, 2016 (Ref. Viii under 5 (A)

Note: lack of response from cm genuinely denies our rights to get the rental income credited to our nre account.
If it is not permissible for any reason, sbi should have advised our chartered accountant or myself. As this has not happened, we consider
This as "malpractice" and "violation" of banking rules"and it constitutes"intentional withholding". Cm should be made accountable for denial of information and we should be compensated for denying the information, failure in replying (Delay of 7 months), our time and effort in email and very expensive overseas phone calls, cm's dereliction of duty and non-compliance of rbi circular. All we are requesting is them why they are not denying credit the rent to our nre account, why they discontinued it from april, 2017, which has not been addressed, in a nutshell. Aren't we genuinely deserves a compensation, if so, we should be rewarded for the inconvenience that might have been professionally addressed.

We kindly request you to to redress this concern which is long outstanding since april, 2017. We reiterate that all we request is a reply
From sbi on this rbi circular.

Regards,
Zacharia mathews
Customer and landlord of peroorkada branch
(Ifsc: sbin[protected] sbi, peroorkada branch, trivandrum

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