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[Resolved]  State Bank Of India [SBI] — Retrieval of bounce cheque copy

Dear Sir,
I am Sudip Sinha, a SBI simply save credit card holder. On 3rd. Nov. 2021 I submitted a Demand Draft chq. (No. 393968) of Rs.96183/- in favour of my SBI credit card account to clear my all outstanding.
On 7th. Nov. 2021. I got a message (Image – 1, attached) from SBI Credit card that the demand draft chq. (No. 393968) that I submitted for clearing purpose is invalid due to “CROSSING STAMP CANCELLATION”.
On 11th. Nov. 2021 I raised a request (Image – 2, attached) to SBI credit card for returning my original demand draft chq. (No. 393968). After several chase on 17th. Nov. 2021 they informed that, “Retrieval-Bounce-Cheque copy” is under process and status will be share be 23rd. Nov. 2021. (Image – 3, attached)
On 24th. Nov. 2021 SBI card informed me through mail that they have sent a Scan Copy of my Demand Draft Cheque (No. 393968) through Bluedart. (Image – 4, attached)
On 25th. Nov. 2021 I informed them through mail that I want my back my Original copy of Demand Draft Cheque (No. 393968). And also raised a complaint over phone (Image – 5 & Sound Track – 1 attached). They confirmed that within 1st. Dec. 2021 my issue will be resolved. Today is 2nd. Dec. 2021 and till now no action has been taken.
Due to above mentioned negligence and carelessness of SBI credit card I am being mentally and financially harassed. I have to pay more than Rs.9000/- extra this month and my family will suffer because of that.
I am Sudip Sinha, declaring that above mentioned information are true and I am expecting justice from the court.
Regards,
Sudip sinha.
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Dec 2, 2021
Complaint marked as Resolved 
My complaint has not been resolved. No action has been taken till now.
State Bank of India [SBI] customer support has been notified about the posted complaint.
Dec 02, 2021
Updated by Sudip Sinha 1976
Till now may issue is not resolved. Please look into.
Dec 03, 2021
Updated by Sudip Sinha 1976
Till now my issue is not been resolved.
Dec 03, 2021
Updated by Sudip Sinha 1976
Till now no one from SBI card called me and the issue is not been resolved
Dec 03, 2021
Updated by Sudip Sinha 1976
I have received my demand draft today. The issue has been resolved.
Verified Support
Dec 03, 2021
State Bank of India [SBI] Customer Care's response
Dear Sudip, thank you for sharing your details. We will connect with you at the earliest. We request you to remove the comment containing your card details, for security reasons.
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