State Bank Of India [SBI] — Rg: Unsuccessfull transaction and refund

Address:	Hyderabad
Website:	Www.sbicard.com

I am writing this email to bring to your attention the issue I have been facing with my SBI credit card. I had made a purchase of a Whirlpool 6.5 kg washing machine from Flipkart.com on 26th October 2022, using my SBI credit card. The transaction amount of Rs. 15291/- was debited from my account, but the order was not successful at Flipkart's end. Therefore, I raised an enquiry with SBI, but unfortunately, the issue has not been resolved yet.

I have submitted all the required documents through the SBI app several times, but every time I receive an email from SBI stating that they have not received the documents. Despite my repeated efforts, my dispute has been closed without any proper resolution.

I have also emailed the Chargeback team, Customer Service team, Nodal Officer team, and Principal Nodal Officer team regarding this issue, but I haven't received any satisfactory response from them.

I visited the SBI credit card office located in Hyderabad, Even though my issue not yet solved