State Bank Of India [SBI] — rude behaviour and negligence of sbi operation manager

Address:

Bangalore, Karnataka, 560079

Dear sir,

With this email of mine, i would like to draw your attention towards the misbehaviour of operation manager of state bank of india, 8th main basaveshwaranagar, bengaluru pin - 560079.

I have a current account in sbi from past 2yr never had good service but i was ignoring because there is no proper management and sometimes we have to adjust when we have chosen that bank.
But today 29/12/2018 i had a serious issue because of some human error our accounts team has transferred 11500 to wrong account on 27/12/2018 we got to know on 28/12/2018 and we visited bank and gave a request letter to revert the transaction the operation manager told us to leave and informed that she will look into the issue as we never received any response on 29/12/2018 i went to check regarding the same. I was there by 2:30 pm and the operation manager had been to lunch i was standing 2nd in the queue she was adressing other issues and even some one who was not in the queue and she addressed everyone else other than me in the queue i was patiently waiting as i wanted the issue to be resolved but the lady operation manager made me wait till 3:45 and then she had some network issue but i was still waiting 4:15 i went to her and asked regarding the same she had lost the letter we had given on 28/12/2018 and she tried checking the details after i gave the account details and requested her, even after so much of waiting i had a smiling face just because even i was seeing her being busy but just beacuse i asked her to do the thinks right away as it was already dealyed and next day was sunday she suddenly started screaming and misbehaving i even told her if i want to even i can raise my voice but that is not what i am, so behave properly but she started saying i cant do anything if you come after 4 and you shouldnt stand infront of my table after 4 i told her you have seen from how long i am waiting just beacuse she has too much of work she cant remove her frustration on someone else and she saying she has not seen me before, does she has to see me to solve an issue what does she means to say she will help only people she knows from 2:30 she did many work which was not that important updating pan card of someone who was not there in the queue, rs1000 which was not credited to bescom i can list many things and me having current account leaving all the work waiting for such long time she behaved that rude and no action taken on the issue mentioned she was not knowing what to do she even asked some junior staff god knows what these people will do if someone transfer large amount by mistake.
After she started screaming i left the place and thought its shouldn't happen with anyone else so writing this complaint.

To conclude it can be said that the sbi staff at 8th main basaveshwaranagar, are ill-mannered and rude and talk to customers very rudely. Bank in dealing with public, they behave very rudely with customers. Can i expect an action against the concerned employees and can they be instructed to behave courteously with the customers in future?

Please provide an effective mechanism, wherein an immediate complaint can be recorded with the concerned officials against the erring staff of the bank so that the public do not get harassed and also direct the branch manager to resolve my issue.

Hoping for an early action.

Thanking you

Regards