In the situation of demonitisation, as such customers are required to stand in long queues. Once we are at the end of the queue, the taunts by staff like - "oh how could you forget your atm pin" or "why cant you use your account more often".. "why are the notes crumpled etc... Is not done. Sbi staff (Esp balewadi branch, pune) need to be more tolerant at times like these.
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