State Bank Of India [SBI] — sbi atm related complaint-no money received from atm, amount deducted

Address:

Bankura, West Bengal, 722101

Dear sir/madam,
My name is monojit dey from bankura, west bengal, pin-722101.
I am a savings account holder in state bank of india bankura machantala branch, ifsc-sbin0000022. I was trying to withdrawl money of 20, 000/- from sbi atm on 16.01.2019 at lalbazar atm. No cash came out of the atm after going through all the necessary options. Then i was trying another machine of sbi of this same atm to withdraw 20, 000/- & i got the cash 20, 000/-. I received only 20, 000/- from sbi atm. Immediately i received two sms regarding the debit/deduction of amount from my account. The deduction amount was 40, 000/-.40, 000/- has been deducted from my account but i have received only 20, 000/- cash from atm. Immediately i checked the balance enquiry to atm. I saw that 40, 000 has been debited from my account. I even took out a mini statement from the atm for my account. I kindly request you to look into the matter & credit back the amount of rs.20, 000 to my account at the earliest. I have already meet my sbi branch & told them about the matter & gave them the written complaint to branch manager. I have already launced a online complaint in sbi site on 16.1.2019 & called the sbi toll free[protected]. My complaint no is [protected]. When i checked the complaint status in sbi site, i saw that complaint closed & i call the toll free no & asked about the matter to the sbi call center exe. They told me that complaint has been closed due to incorrect transaction details. They told me that i have to complaint again in online & wait for again 7 days to resolve complaints. I told them that i got two sms while withdrawling from atm & i put the details from that sms. I am frustrated now. I had launched many complaints in sbi site on 16.1.2019. They just closed the complaints without solving my issue. I got a msg on my mobile with my complaint number that my claim has rejected because transaction is sucessful. I did not receive the 20000 money till now. I am a ordinary man, if sbi deduct the money in such a fraud way & did not back the money. Then state bank is a fraud bank. I know, sbi is a nationalised bank. Is it a sign of
A nationalised bank? I am very disappointed to say those words. A single rupees are very crucial for a ordinary man like me. If the sbi atm machine is not working properly then who is responsible for this? I or state bank. Please say sir. Nobody cooperate with me. I h kindly do the needful & obliged. Thanking you in expectation for your kind co-operation!
Thanks & regards

Monojit dey