[Resolved] State Bank Of India [SBI] — SBI Card asks customer to pay annual fee for a card that was not even delivered to the customer

francisnijay20

from Chennai, Tamil Nadu

Jun 29, 2022

Address:

Chennai

My Credit card with SBI expired in June 2021 and a new card was sent to the residence where I wasnt living anymore. I was asked to submit proof of new residence which I did and the address was updated but the new card wasnt delivered. Now SBI is asking me to pay annual fee on the card which I have never received and is refusing to accept the mistake on their side. On calling customer care they abruptly disconnect my call without giving me a solution. I am now forced to pay the annual fee even to close the account.

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Aug 1, 2022

Complaint marked as Resolved

State Bank of India [SBI] customer support has been notified about the posted complaint.

Verified Support

Jul 01, 2022

State Bank of India [SBI] Customer Care's response Dear Customer, We regret the inconvenience. Kindly write to us at sbicard.com/email with a brief summary of your issue, and the reference number 932840.