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State Bank Of India [SBI] — SBI Collect payment failure and the Money got deducted

I had paid my college fees Rs.33, 820/- through SBI Collect by scanning the code through Paytm UPI. But the transaction is shown as failure with reference to DUD7344161 in SBI Collect. But the Amount got deducted from my account and I did not yet recieve a refund. The transaction was done on 26th October 2020. The UPI payment proof is attached alongside this complaint. This is very disappointing that there is no sign or notification regarding the thing from the side of SBI Collect and the money is deducted.
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Comments

I have paid 15000 rs via SBI state collect through Gpay. I have received message as "Refund will be credited on 2 nov 2020. However still i have not received my money yet to my account. Very much disappointed due to SBI state collect.
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Money is not refunded yet. however received message as compliant as resolved. Not sure whom to contact.. Disappointing :-(
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