I paid my college fee through SBI collect, The amount got deducted from my account but in SBI collect it was failed. after 3 days I got one message from SBI collect that the amount is refunded to the account. but the amount is not credited to my account.
when I approach the SBI customer care they said that go and contact your bank.
but I went to my bank they said contact SBI Collect.
Date of Payment : 9th Dec 2021
Date of Refund Message : 13th Dec 2021
Reference Number : DUI2058713
I have to pay my college fee. so, plz look into this..
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I paid collage fee via sbi collect.
Payment history show status as refund but I did not got my refund.
I write a complaint mail to [protected]@sbi.co.in and inb.[protected]@sbi.co.in.
In response I got mail that they have refunded it to sbi upi.
And now I have to write mail to support.[protected]@sbi.co.in for my refund.
Now, I have written a mail to support.[protected]@sbi.co and waiting for there response.
Did you get refund back and how? Please let me know what need to done.