State Bank Of India [SBI] — sbi credit card charges

Address:

110094

Dear sir/madam,
I have a sbi credit card which i got in the month october.
At the time of application applied they said that annual fees will charged to you after completing 1 year but they charged me the annual fees with in a month.
And after contact them by mail about the above said matter they replied

"dear mr. Yogesh sharma,

Thank you for writing to sbi cards.

This is with reference to your communication dated 3/11/2017.

Reversal denied : we regret to inform you that we are unable to reverse annual fee charges on your sbi card account.

Incase of any query, would request you to click here or contact the sbi card helpline at[protected]Prefix local std code) or[protected]. Ivr & emergency services on helpline are available 24 hours and customer service representatives are available from monday to saturday between 8am to 8pm or you can get easy access to exclusive services & account information with just a click. Visit our website sbicard.com or download the sbi card mobile app to access self-servicing options on the go!

If you are not satisfied with the response, you can write to nodal officer, customer service by clicking here or use the escalate button on the webpage. You will receive a response within 5 days.

Yours sincerely,
Pankaj kumar
Customer service sbi card"

And the another point is that they have charged igst of rs.89 but i have not purchased anything from this card except only one cancelled transaction:-
I have booked 2 ticket but due to network issue ticket gonna cancelled and sbi card was already confirmed me about the cancellation.
So, please advice me how can you charge igst @89/-.

So, you are requested kindly arrange a reversal of annual fees and check the igst charges to your record.

Thanks & regards,
Yogesh sharma