State Bank Of India [SBI] — SBI Credit Card fraud making

Address:

Corporate Centre, State Bank Bhavan, Madam Cama Road, Mumbai 400021 Maharashtra, India

I want to inform you that i was using SBi Simply save card for which i have to pay Rs500+GST card fees in a year i am using it for more than 1.5yrs which have limit spend of Rs1, 10, 000/- but in june 2020 i got a call from SBI executive that they will increase my card limit for which i don't have to pay additional fees in june i received new card ending with number 43 and i didn't use it as my simply save card is working perfectly for me in my budget but after a month in 18th july i received a message of RS3, 539/- but i was told that no money will be charged in july i email them by sbicard.com and i got a call from them they told it was miscommunication from our side you don't worry and she said Rs3, 359/- will get deduct fro your account and we will refund the money Rs3, 539/- in your account soon, but after 28 days i am just sending email and they didn't refund my money and saying they will not give i am totally frustrated and angry on the company SBI is making fool of customers in term of credit card please take a strict action against them i work so hard to earn money.