[Resolved] State Bank Of India [SBI] — sbi credit card statement after 4 years | |||
I had applied and received sbi credit card 4 years back, after receiving card i did not activated because i did not like the service. I inactivated the account. After 4 years i am receiving statement (Through sms and email) from sbi saying amount is due. I reached customer care they confirm that account is inactive and no transaction done from my side. Customer care asked me to send a mail stating the problem, i sent a mail to customer care and received response saying annual charges applicable for card. While issuing card they said no annual fees applicable on card. I escalated to nodal officer as well but there is no response. (Interaction id - 1-[protected]) Points to be noted 1) whether card is active - no 2) did i swipe the card - no 3) did customer care people called me regarding outstanding amount - no 4) whether they included annual charges for first 3 years - no 5) whether customer care people reached me to keep the account active - no 6) did customer care people really tried to hear and resolve the issue - no 7) got response from nodal officer after escalation in stipulated time - no Regards Chaitanya Sbi contact information:[protected], or[protected]Toll free) Email: [protected]@sbicard.com Was this information helpful? | |||
Oct 25, 2018 Complaint marked as Resolved State Bank of India [SBI] customer support has been notified about the posted complaint. Verified Support Sep 22, 2018 State Bank of India [SBI] Customer Care's response Dear chaitanya poluru, Apologies for any inconvenience caused. We would love to get in touch with you and address the issue, request you to please mail us your contact or card details at [protected]@sbicard.com mentioning reference number 71237 in your mail to enable us to address your concern on priority.
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