State Bank Of India [SBI] — sbi epay stamps and registration payment

Hi,
I have made a echallan payment of rs.11, 129.80 through sbi epay gateway on 23rd november 2017 for a registration in sro saroor nagar hyderabad, however the challan has not been generated. Then i made the payment thru another way and completed my registration. But later found that the same amount has been also debited from my credit card.
We did complaint the same with my credit card and they answered me that the mechant (Which is sbi epay in this case) confirmed and claimed the amount.
But our registration was done with a challan generated from a different transaction way.

Please resolve the issue and remit the same amount back into my credit card.

Date of incident:23-november-2017
Amount : rs.11, 129.80
My mobile number: [protected]
Name: mr vishnu prasad tiruvuru
Credit card: axis bank