[Resolved] State Bank Of India [SBI] — sbi life not responding to my request for policy surrender

Prabhath2k3

from Bengaluru, Karnataka

Address:

560103

I raised request to surrender my policy [protected], 1 week ago and my repeated mails has been ignored. They are deducting 25% of the total i paid in 3 years as per the quotation they sent which is ok with me. But my repeated request for closing before next premium deduction has gone unheard. And they deducted the next premium even though i requested more than a week back. Looks like sbi life just wants loot people.

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Apr 21, 2018

Complaint marked as Resolved

State Bank of India [SBI] customer support has been notified about the posted complaint.

Verified Support

Mar 08, 2018

State Bank of India [SBI] Customer Care's response Dear Prabhath,

We acknowledge your concern. Our team will connect with you shortly for further assistance.

Thanks & Regards,
SBI Life Insurance - Customer Care

Verified Support

Mar 12, 2018

State Bank of India [SBI] Customer Care's response Dear Prabhath,

Our team tried calling you multiple times on above provided mobile number ending with 5513 however, we were unable to connect with you. Please provide us with alternate contact details along with best time to call you so that we address your concern.

Thanks & Regards,
SBI Life Insurance - Customer Care

Verified Support

Mar 13, 2018

State Bank of India [SBI] Customer Care's response Dear Prabhath,

We are waiting for you to provide us with earlier requested details so that our team can address your concern.

Thanks & Regards,
SBI Life Insurance - Customer Care

Verified Support

Mar 14, 2018

State Bank of India [SBI] Customer Care's response Dear Prabhath,

We are still waiting for you to share us with alternate contact details along with suitable time to call you so that our team can address your concern at the earliest.

Thanks & Regards,
SBI Life Insurance - Customer Care

Verified Support

Mar 15, 2018

State Bank of India [SBI] Customer Care's response Dear Prabhath,

We have not received requested details till date hence as per our company policy, we are closing the loop now. Please reply us here, in case you need our assistance or wish to re-initiate the conversation.

Thanks & Regards,
SBI Life Insurance - Customer Care