State Bank Of India [SBI] — SBI missed my original 'Sale Deed'

Address:

Kukatpally, Hyderabad

SBI RACPC, Kukatpally where my home loan file is currently available.

I want to pay my complete home loan, close it and get the 'Sale Deed' from SBI.

I have visited SBI RACPC, Kukatpally office on April 7th 2022 and requested for 'List of available documents certificate'.
They says that they have only 'Agreement of sale'.

I have been following-up with them from last several months, I do hear only one thing that ' we are searching...'

Again I have visited them on 25th July 2022. Still they say the same...

I have visited several times and requested them for the same...but no response except 'we are searching'...

Mean while I have registered complaint with SBI by calling them customer care number but no response yet.

I have mentally disturbed with SBI response and wasted my valuable time by calling them, visiting them...

Today(16th August 2022), I have called to AGM, SBI RACPC, Kukatpally. She says that we are proceeding with further actions as 'Sale Deed' is missing.

Request you to help me as there is swift response from them and they missed my orginal Sale Deed. I am not sure how can I handle this situation in future if I want to sale my property.

Do I need to pay EMI still or not? Can I close home loan by paying all the home loan amount?

However, I want compensation for mental agony caused...

Need justice for all the inconveniance caused and I have disturbed with this matter and my health is damged.

Kind Regards
Phanikumar