State Bank Of India [SBI] — sbi - penalty for non-submission of rc book

Address:

Ernakulam, Kerala, 682306

I have purchased Ford Aspire car worth 8 lakhs in 2017 September. I had taken car loan from SBI Eroor Branch, Kerala for Rs. 5, 55, 000. I had submitted documents (RC book and tax invoice) in the month of October 2017. In February 4, 2018 bank manager called me and requested to resubmit the documents as he lost and I did it in the next day through whatsapp. But later bank charged a penalty of Rs.5900 for non submission of RC book. I checked with manager, followed up again. He asked for another copy of RC book then, I send again through whatspp. Again bank charged penalty of Rs.2950 on July. I visited bank again and manager said he is working to get the issue resolved and will refund the amount. Soon, the manager got transferred and no action taken. I had mailed the complaint and followed up and not even addressed. Later I visited the bank again and manager requested action on October 23rd. Then I visited again in last week and found no progress and the new manager is also on long leave. How do I get the unnecessary penalty reversed? Loan no. [protected]